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Your space, your Wellbeloved


MyWellbeloved Profile

What is a MyWellbeloved Profile?

MyWellbeloved gives you instant access to your contact and pet details and communication preferences.


Get in touch

The James Wellbeloved Rewards customer service is available between 9:00am and 5:00pm Monday to Friday with the exception of bank holidays.

We would urge you to please in the first instance check the FAQ's tab for an answer to your enquiry as a lot of the most commonly asked questions have been added to here for your convenience. If you cannot find a satisfactory answer to your question, please click below to send us a message and we will respond to your enquiry as soon as we can.

Get in Touch

Frequently Asked Questions

  • What happens if I move to a new address?

    Just look for a new nearest Rewards store using our Rewards stockist finder. Once you have had a transaction with this shop you will be associated with them.

  • I have forgotten my password, what do I do?

    You can re-set your password by clicking the ‘Forgotten your password’ link under the Login button. Alternatively, if you are not able to do this we can re-set it for you.

  • How do I change my password?

    When you are logged into your account, in the ‘My Profile’ section click the ‘Change Password’ button.

  • How can I change my email address?

    Please log into your account and edit your profile. You will be able to update your email address here. If you are notified that your email address already exists in the system, or if you are having issues changing it, please contact us.

  • How do I add a picture of my pet to my profile?

    To add a pet to your profile you just need to log into your account. Go to the ‘My Pets’ Section and select the pet you wish to edit by clicking ‘Update’. Under photo, select browse. The dialogue box will then appear for you to browse your files and select the image you wish to use.

  • I can’t access my account because my email address has changed. How do I update my email address?

    To change your email address please log into your account and edit your profile. You will be able to update your email address here.

    If you no longer have access to your account because it has an old email address registered to it which you also do not have access to, please contact us and we will update this for you.