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Loyalty Programme T's & C's

Loyalty Programme Terms and Conditions

The JAMES WELLBELOVED Loyalty Programme offers registered pet owners the ability to earn points when they purchase JAMES WELLBELOVED dog and cat products at selected participating stockists.

By registering or activating a card you are accepting the terms and conditions set out below as well as our Privacy & Copyright terms.

  1. JAMES WELLBELOVED Loyalty Programme cards are available from selected participating stockists and are activated through the stockist by providing a valid mobile phone number.
  2. The Loyalty programme requires use of a valid email address and registration with the JAMES WELLBELOVED Loyalty Programme in order to access the website and to be able to view balance and redeem points against money off vouchers.
  3. If you wish to print physical vouchers, you will need internet access and access to a printer. All vouchers must be printed with the barcode displayed properly. Alternatively you can redeem points in store with your retailer. The points will be deducted directly from your Loyalty account and you will need to have registered your card in order to redeem any form of voucher.
  4. The JAMES WELLBELOVED Loyalty Programme card and any associated points are provided by JAMES WELLBELOVED and will remain the property of JAMES WELLBELOVED at all times.
  5. As per our standard promotional terms and conditions the programme is only open to:
    1. Persons aged 18 and over; and
    2. Residents of United Kingdom and Republic of Ireland only on a one account per person basis.
  6. JAMES WELLBELOVED reserves the right to refuse accounts at its sole discretion.
  7. JAMES WELLBELOVED reserves the right to amend or terminate the programme at any time and will provide 28 days’ notice to users before doing so via its loyalty website (
  8. All personal details provided by the pet owner must be correct and it is the pet owner’s responsibility to inform JAMES WELLBELOVED of any changes by updating their personal profile. JAMES WELLBELOVED cannot be held liable for any loss of points due to missing or incorrect data or other such occurrence.
  9. Loyalty programme cards are:
    1. Non-transferable and only to be used by the registered user
    2. Not to be used in conjunction with any other JAMES WELLBELOVED offer
    3. Not substitutable for cash alternatives
    4. Open to pet owners (consumers) only and not available to persons linked to any stockist running the Loyalty programme.
    5. Only available whilst stocks last.
  10. The JAMES WELLBELOVED Loyalty Programme card can be used to earn points against purchases of JAMES WELLBELOVED products at participating Loyalty stockists only.
  11. JAMES WELLBELOVED Loyalty Programme card points can be earned in selected participating stockists on most JAMES WELLBELOVED products excluding veterinary and professional ranges.
  12. JAMES WELLBELOVED reserves the right to alter points available on each product at its discretion and may provide promotional periods of increased points on selected products in selected stockists.
  13. JAMES WELLBELOVED reserves the right to impose and alter maximum limits on points available over set periods.
  14. JAMES WELLBELOVED loyalty programme points are deemed to have no cash value.
  15. The JAMES WELLBELOVED Loyalty card is not a cheque guarantee or credit card.
  16. Points will be classed as redeemed once exchanged for vouchers.
  17. To qualify for points, cards must be presented in the stockist at the time of purchase, points cannot be added retrospectively.
  18. Pet owners wishing to close their Loyalty Programme account may do so by logging in and deleting their account and/or by contacting JAMES WELLBELOVED using the contact us option within the JAMES WELLBELOVED website or by returning their card to: James Wellbeloved (A Division of Mars Petcare UK), Oak Tree Meadow, Blackworthy Road, Castle Cary, Somerset BA7 7PH.
  19. Vouchers available by redeeming points are only available whilst stocks last and are subject to specific terms and conditions.
  20. JAMES WELLBELOVED holds the right to make a final decision on points awarded for any transaction at all times.
  21. Abuse or misuse will not be tolerated and JAMES WELLBELOVED ® reserves the right to remove, recall, decline, withdraw or suspend any account or the programme at its discretion.  This includes any promotional activities which may attract additional bonus points.
  22. Cards should be kept in a safe place. No responsibility can be taken by JAMES WELLBELOVED for any loss associated with the loss or theft of Loyalty Programme cards.
  23. JAMES WELLBELOVED points will be automatically deleted from an account if the user has been inactive for 12 months or more.