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My unique code is not working

If you have been given a unique code to access an offer, here are some possible reasons it’s not working.

  • Check that you entered it correctly. Mistakes are easily made, so try typing it out again carefully.
  • Check for ambiguous characters. Is that a capital O, or a zero? Is that a lowercase L, or a number 1? Is it an H, or an 8? We do our best to make the codes clear, but occasionally they can be mis-printed or scratched off. If you have tried several variations with no success, contact us and tell us what web address you were on, what you think the code should be, and quote the serial number if there is one.
  • Check for spaces and other characters. It’s easy to accidentally put a space or a full stop at the end of what you’ve just typed, but this can confuse the system. Make sure you’re typing in only the characters you’ve been given.
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If you have found there is something we haven’t answered feel free to telephone our Nutritional Helpline Monday to Friday between 9am and 4:30pm and a member of the team will be more than happy to help.


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