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How do I know that my payment has been processed?

As soon as your payment has been processed you will see an ‘Order confirmation’ screen to show that your order has been successful. You will also receive an ‘Order Confirmation’ email. If you don’t receive this email please check your ‘junk’ folder as your mail provider might have sent it there. If you have still not received an order confirmation email please contact our Customer Care team here.

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If you have found there is something we haven’t answered feel free to telephone our Nutritional Helpline Monday to Friday between 9am and 5pm and a member of the team will be more than happy to help.


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