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Delivery and Returns

How our delivery works:
  1. Once you’ve placed your order you will receive an ‘Order Confirmation’ email. This will contain your tracking number from our courier service, DHL.
  2. You will receive a ‘pre-delivery notification’ from DHL to confirm the delivery date.
  3. Once your parcel is loaded onto the vehicle, DHL will send a notification which will allow you to confirm a 1 hour time slot for delivery

If you have any further queries please take a look at our FAQs


Returns:

If you change your mind, you have 14 days to return  an unopened product, at your cost, for a full refund. Please contact our Customer Care team if you have any questions.

If you receive a damaged product, please contact our Customer Care team who will look into this for you.

Our friendly Customer Care team are open 9am – 5pm, Monday – Friday and can be reached by telephone on 0800 731 2301. Alternatively you can fill in a Contact Form and a member of our team will be happy to help.