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COVID-19 & Your Pet

Questions and Answers

 


Covid-19

We’d like to start by wishing all of our beloved customers well. We care about the wellbeing of you all, and that of your pets, and hope that you’re all remaining in good health against the continued Coronavirus pandemic.

In the meantime, we’ll do all we can to bring you the most helpful pet-related updates and advice during this time.


Answers to your questions

Can my pet catch coronavirus?

There is no evidence that pets can be infected with the human COVID-19 virus and no evidence they can be a source of infection to people. Coronaviruses tend to be species specific, e.g. dogs and cats have their own version of the virus and are not affected by human viruses.

Do you recommend my pet wears a mask?

There’s no scientific evidence that masks protect pets from infectious diseases or air pollutants. Pets’ faces are more varied than human faces so a mask is unlikely to fit properly. Also, we can’t explain to pets why we are putting something on their face so they may get scared.

Is there a risk my pet could get coronavirus from your food?

Please be assured that the current coronavirus outbreak does not pose a food safety risk to humans or pets, either through packaging or the food itself. The processing conditions involved in the production of our food products are sufficient to destroy the virus.

Are you going to run out of food?

We’re seeing a higher demand for our products so are working closely with our manufacturing teams to increase production to make sure we can continue feeding pets.

What’s the best way to protect my pet from getting coronavirus?

There’s no evidence that pets can be infected with the human COVID-19 virus and no evidence they can be a source of infection to people. We recommend:

  • thorough hand-washing
  • keeping pets away from anyone infected
  • confining pets if they’ve been around someone infected

Are the locations where you source your ingredients from safe for pets to eat?

We source ingredients from many regions around the world, and only use high-quality ingredients that meet local laws as well as meeting our own high standards. The processing conditions involved in the production of our food products are sufficient to destroy the virus.

I can’t get my usual food. Is it okay for me to switch diet?

Yes! Ideally choose a similar food (dry or wet) and slowly incorporate small amounts of the new food over the course of one week to ensure that a sudden change does not cause a dietary upset. Read more about switching your dog’s food here and about switching your cat’s food here.

Should I still take my dog for a walk?

Yes – take your dog for a walk on a leash, preferably with limited to no interaction with other people or pets.

Can I still take care of my pet if I am sick?

When possible, have another member of your household care for your animals while you are sick. If you must care for your pet or be around animals while you are sick, wash your hands before and after you interact with pets and wear a face mask.