We’d like to start by wishing all of our beloved customers well. We care about the wellbeing of you all, and that of your pets, and hope that you’re all remaining in good health against the continued Coronavirus pandemic.
In the meantime, we’ll do all we can to bring you the most helpful pet-related updates and advice during this time.
There is no evidence that pets can be infected with the human COVID-19 virus and no evidence they can be a source of infection to people. Coronaviruses tend to be species specific, e.g. dogs and cats have their own version of the virus and are not affected by human viruses.
There’s no scientific evidence that masks protect pets from infectious diseases or air pollutants. Pets’ faces are more varied than human faces so a mask is unlikely to fit properly. Also, we can’t explain to pets why we are putting something on their face so they may get scared.
Please be assured that the current coronavirus outbreak does not pose a food safety risk to humans or pets, either through packaging or the food itself. The processing conditions involved in the production of our food products are sufficient to destroy the virus.
We’re seeing a higher demand for our products so are working closely with our manufacturing teams to increase production to make sure we can continue feeding pets.
There’s no evidence that pets can be infected with the human COVID-19 virus and no evidence they can be a source of infection to people. We recommend:
We source ingredients from many regions around the world, and only use high-quality ingredients that meet local laws as well as meeting our own high standards. The processing conditions involved in the production of our food products are sufficient to destroy the virus.
Yes! Ideally choose a similar food (dry or wet) and slowly incorporate small amounts of the new food over the course of one week to ensure that a sudden change does not cause a dietary upset. Read more about switching your dog’s food here and about switching your cat’s food here.
Yes – take your dog for a walk on a leash, preferably with limited to no interaction with other people or pets.
When possible, have another member of your household care for your animals while you are sick. If you must care for your pet or be around animals while you are sick, wash your hands before and after you interact with pets and wear a face mask.